Why Growing Businesses Leave the Big CSPs
Let's be honest about why you're here. You've probably experienced or heard about the “big CSP experience” - and it's not great unless you're spending millions monthly.
The Big CSP Reality
Problem #1: You're Just a Number
- Account managers change every 6-12 months
- Support tickets disappear into offshore queues
- Generic responses from people who don't know your environment
- Escalations take days or weeks
Problem #2: No Real Partnership
- They profit from your over-spending
- No proactive cost optimisation
- Upsell focus instead of optimisation focus
- Quarterly business reviews are sales pitches
Problem #3: Complex Billing & Hidden Costs
- Opaque pricing structures
- Unexpected charges
- Complex invoicing
- Margin stacking on services
Problem #4: One-Size-Fits-All Service
- Enterprise processes for mid-market businesses
- Rigid service packages
- Minimum spend requirements
- Forced into unsuitable solutions
The Ovation Difference
Personal Relationships
- Your consultant knows your name, business, and environment
- Same team throughout your relationship
- Direct phone and email access
- We actually care about your success
True Partnership
- We make more when we save you money (retention vs transaction)
- Proactive cost reviews
- Honest recommendations
- Your success is our success
Transparent & Fair Pricing
- Simple, clear pricing
- No hidden fees
- No minimum spends
- Flexible engagement models
Right-Sized Service
- Enterprise expertise, mid-market approach
- Services that scale with you
- No forced packages
- Start small, grow as needed
“Our transition to a new CSP has been exceptional. The team not only delivers outstanding support and service but consistently goes above and beyond to accommodate our unique requirements. Their guidance has been invaluable, and they have quickly become an extension of our IT team rather than just another supplier. We truly appreciate their dedication and partnership.”
Andrew Liebenberg
IT Manager, Reonet