Ongoing Support from People Who Know Your Environment
When something breaks at 4pm on a Friday, you need someone who actually knows your setup. Not a ticket queue. Not a script-reading first responder. Us.
What's Included
Proactive Monitoring
- Azure resource health monitoring
- Cost anomaly detection
- Security alert monitoring
- Performance tracking
Responsive Support
- Same-day response guarantee
- Direct access to your consultant
- No ticket queue runaround
- Escalation to Microsoft when needed
Monthly Deliverables
- Cost optimisation report
- Security posture review
- Upcoming renewal alerts
- Optimisation recommendations
Support Levels
Essential Support
- Email support (same business day response)
- Monthly health check
- Cost reporting
R2,500/month base + R150/user
Priority Support
- Email and phone support (4-hour response)
- Weekly health checks
- Proactive optimisation
- Quarterly strategy reviews
R5,000/month base + R250/user
Enterprise Support
- 24/7 emergency hotline
- Dedicated consultant
- Monthly strategic planning
- Custom SLAs
Custom pricing